Our Terms

Your Yacht Experience Concierge

Last update: 06/13/2023


Completing payment of the booking fee confirms a reservation on a specific itinerary and type of vessel, along with any extras detailed in the invoice. You will have the opportunity to review all details and ask all relevant questions related to your reservation before completing your booking.  

The individual booking the charter, hereinafter referred to as the “Party Leader,” will be responsible for the full cost of the experience including any cancellation or amendment charges. You should check the details of your invoice carefully to ensure that it accurately reflects the booking and charges based on the experience and or extras you have requested and immediately inform us of any discrepancies or changes. TULUM CHARTERS may delegate the performance of any part of this agreement to its affiliates, employees, officers, directors, and or agents.


A deposit of approximately 20% of the total value of your booking is due as soon as your reservation is confirmed. This amount varies slightly depending on the vessel you choose for your experience.

The remaining amount is due before boarding the boat and must be paid directly to the ship’s crew. All our partners accept cash, credit and debit cards. Please keep in mind that credit and debit card payments will likely incur a surcharge of up to 6% depending on the service provider policies. We will make sure to let you know in advance.

TULUM CHARTERS and its partners have a zero-tolerance policy for chargebacks. Any customer who disputes a credit card payment that is found to be valid will be permanently blacklisted and barred from TULUM CHARTERS and all its partners. Any past due fees and costs will be sent to collections. If our collection efforts fail, unpaid debts will be reported to all available credit reporting agencies.


Cancellations due to weather are exclusively the Captain’s decision and will be communicated to the Party Leader by email or phone before the experience starts. If a cancellation happens due to weather, we will do our best to reschedule your charter as long as there is a vessel of the same type available on a date that fits the Party Leader’s schedule. In case the Captain or service provider decides to cancel due to weather, the Party Leader may choose to receive a credit for the deposit which can be used for future bookings or receive a full refund.  

In case the Party Leader cancels, reschedules, changes the number of guests, or changes anything in the menu or add ons for any reason:

More than 15 days before the charter:

  • Cancellation: Deposit credit will be issued with may be used for future bookings
  • Change in number of guests: No fee.
  • Rescheduling: No fee.
  • Changes in menu and add ons: No fee.

Within 15 to 8 days before the charter:

  • Cancellation: Deposit forfeited.
  • Change in number of guests: No fee.
  • Rescheduling: No fee.
  • Changes in menu and add ons: No fee.

Within 7 days to 24 hours before the charter:

  • Cancellation: 50% of the charter value will be automatically charged to the party leader’s card.
  • Change in number of guests: No fee.
  • Rescheduling: $200 fee.
  • Changes in menu and add ons: $200 fee.

Within 24 hours of the charter:

  • Cancellation: Full charter value will be automatically charged to the party leaders’ card.
  • Change in number of guests: Not allowed.
  • Rescheduling: Not allowed.
  • Changes in menu and add ons: Not allowed.

Any change in dates, destination, vessel type, number of guests, or menu items requested by the Party Leader are subject to availability and may incur a fee besides any change in booking rate.  


By booking a yacht experience at TULUM CHARTERS you are committing to pay the remaining balance of the total reservation value to the ship’s crew upon boarding. Our cancellation policies are very flexible and allow you to cancel or reschedule easily up to 24 hours before the date and time of your experience. Not showing up for your charter or cancelling within 24 hours of the date and time of your booked experience makes you liable for the full price of the charter. If this happens, your card will be automatically charged the outstanding balance.


All of TULUM CHARTERS’ partners strictly prohibit the use or consumption of illegal drugs on any vessel or facilities. The consumption of alcohol or drugs may increase the risk of injury around water and boats and the Party Leader and other passengers accept that risk. TULUM CHARTERS and its partners shall be held harmless from any and all claims or liability for property damage, personal injury or death arising from or related to, directly or indirectly, the use or consumption of alcohol or drugs, even if the property damage, personal injury or death is caused in whole or in part by the negligence of the crew. This shall in no way limit or diminish TULUM CHARTERS’ or its partners’ accountability for its negligence where the property damage, personal injury or death does not arise from or relate to, directly or indirectly, the use or consumption of alcohol or drugs.


TULUM CHARTERS, the boat or yacht owner and the insurance underwriters shall not be held liable for accidents, injuries or death due to swimming, windsurfing, kayaking or the use of snorkels, masks or allied equipment such as scuba equipment and sailboards.


The Party Leader agrees to pay any additional running expenses during the term of the charter, which have not been booked as part of the charter package. Such additional running expenses may include, but are not limited to:

  • Food and other consumable stores
  • Fuel
  • Pilotage
  • Mooring  
  • Docking fees
  • Port charges
  • Cruising taxes  
  • Park permits
  • Customs
  • Provisions
  • Supplies for the Party Leader and their party


Service providers will have an insurance policy that provides comprehensive and adequate coverage for equipment, yachts, and crew. TULUM CHARTERS or its partners will not be held responsible for any loss which may come as a result of the insurers refusing coverage including without limitation, the Party Leader or guests providing incorrect information, such as previous sailing experience, when requested, or due to your negligence, deliberate default or willful misconduct. Should damage or loss to boats or yachts and equipment be caused as a result of not obeying the crew’s instructions, you will be liable for the full amount of repair or replacement and any other resulting costs. Adults will, at all times, be responsible for minors in their charge. The service providers insure the boat or yacht against third party liability and marine public liability to such an extent as the service provider in its absolute sole discretion shall deem appropriate. Such insurance policy does not cover loss of life (except that caused through the negligence of the service provider), or damage to or loss of property of any person on board against which we recommend you insure prior to the charter. Advice about property and health insurance is available from TULUM CHARTERS upon request.


The Party Leader shall surrender the Boat or Yacht at the expiration of the charter at the release port specified, free and clear of any indebtedness and liens whatsoever, and in condition and the clean state as when delivered (fair wear and tear from ordinary use excepted), and having properly cleared customs. The Party Leader is responsible for allowing sufficient time for unforeseen contingencies to permit the return of the Boat or Yacht at the stated time. Should the Party Leader not make re-delivery of the Boat or Yacht at the time and place previously stipulated for any cause, other than that caused by an occurrence beyond the Party Leader’s control, the Party Leader shall pay a charter fee pro-rata for the time that such delivery is delayed plus any losses that the Boat or Yacht owner may sustain due to the delayed delivery. The Party Leader shall surrender the vessel’s equipment in as good a condition as delivered, fair wear and tear excepted. If the Boat or Yacht requires unusual cleaning, the service provider may charge the Party Leader accordingly.


The Yacht shall be employed exclusively as a pleasure vessel for the sole and proper use of the Party Leader, his or her family, guests, employees and agents, during the term of this charter and shall not transport merchandise or carry passengers for pay or engage in any trade, nor in any way violate Mexican laws or laws of any other government within the jurisdiction of which the Boat or Yacht may be at the time and shall comply with the law in all other respects. The Party Leader agrees to restrict the use of the Boat or Yacht to the “cruising area” defined in the base information sheet provided to him/her. Rafting to another vessel at anchor is strictly prohibited. Night sailing (between 30 minutes before sunset and 30 minutes after sunrise) by the Party Leader is not permitted due to poor visual reference. 


The Party Leader shall not assign this agreement or sub-charter the Boat or Yacht without the prior written consent of TULUM CHARTERS. TULUM CHARTERS may assign its rights to payment under the charter booking to a third party 


The Party Leader accepts responsibility for the proper conduct of themselves and their party. The service provider reserves the right in their absolute discretion to terminate without further notice, the booking arrangements for any Party Leader who refuses to comply with the instructions or orders of the service provider and/or Captain and whose behavior or competence in their opinion is likely to cause distress, damage, danger or annoyance to their crew, other customers, staff, any third party or to the property. Upon such termination, the service provider’s responsibility for the Party Leader’s booking ceases and shall not be liable for any costs incurred by the Party Leader.


It is understood that TULUM CHARTERS is acting for and on behalf of the owner of the Boat or Yacht. Neither TULUM CHARTERS nor the owner will be liable to any person for any loss, damage, injury, or death that results from the Party Leader’s use of the Boat or Yacht. TULUM CHARTERS makes no representations other than those contained in this Contract, the current TULUM CHARTERS brochure and any written materials provided as part of the booking procedures. TULUM CHARTERS will not be responsible for any fees, expenses, airline tickets, hotel rooms, food, phone calls, or other expenses incurred by the Party Leader for any reason whatsoever. The Party Leader will indemnify and hold TULUM CHARTERS and the owner of the Boat or Yacht harmless from and against any and all claims for loss or damage to property or injury to persons (including loss of life) resulting from the use, operation, or possession of the boat or Yacht and related equipment or other property owned by the Party Leader or any crew, and from any claims whatsoever from loss or damage to personal property of the Party Leader or any crew carried on the Boat, Yacht or Dinghy.


This Agreement shall be interpreted in accordance with the laws of the State of Massachusetts, applicable to contracts made and to be performed within the State of Massachusetts and without regard to the choice of law provisions therein.


We reserve the right to modify this Agreement from time to time, and we will notify you of any material changes by posting the new Agreement on www.tulumcharters.com and changing the effective date above.


Each party will promptly notify the other in writing of any dispute. Each party’s designated representatives will meet within ten (10) days following the receipt of such written notice and will attempt to resolve the dispute within fifteen (15) days. Any and all claims or disputes arising out of or relating to this Agreement will be resolved by binding arbitration under the Commercial Rules, but not the administration of the American Arbitration Association. The arbitration will be conducted in Cambridge, Massachusetts. The laws of the State of Massachusetts (except its conflict of laws provisions) will govern the interpretation and enforcement of this Agreement and all disputes relating to this Agreement. Within ten (10) calendar days of service of a demand for arbitration, the parties will agree upon a sole arbitrator. If a sole arbitrator cannot be agreed upon, a panel of three (3) arbitrators will be named; each party will select one (1) arbitrator and the two (2) arbitrators selected by the parties will select a knowledgeable and impartial third arbitrator. There will be no discovery during the arbitration other than the exchange of the information and documents, which shall be provided directly to the arbitrator(s) upon request and approval of specific discovery requests. A final hearing shall be conducted within three (3) months of the appointment of the arbitrators. If damages are awarded, the arbitrator(s) will only award compensatory damages and will not award punitive or other non-compensatory damages. The prevailing party shall be entitled to recover reasonable attorney’s fees and costs associated with the action, including the prevailing party’s share of the arbitration fees ( i.e., the prevailing party’s share of the sole arbitrator’s fees, or the cost/fee of the prevailing party’s arbitrator and it’s share of the third arbitrator appointed, if any). The decision of the arbitrator(s) will be final and binding and may not be appealed. A party may apply to any court having jurisdiction to obtain a judgment enforcing the decision of the arbitrator(s). The parties may cancel or terminate this Agreement in accordance with its terms and conditions without following the procedures in this Section.


Consuming raw or undercooked meats, poultry, seafood, shellfish, or eggs may increase your risk of foodborne illness, especially if you have certain medical conditions.